These Terms of Service explain the use of the True Lift Garage Doors website, service-request features and online booking links. They describe how to contact us and arrange service, and how the information on this website should be used.
About these terms
“True Lift,” “we,” “us” and “our” mean True Lift Garage Doors. “You” means a person using this website or contacting us through its features. These terms apply to the website and its request and booking pathways.
The work we perform is discussed, quoted and approved separately. A page description, illustration or online inquiry is not authorization for us to carry out a repair or installation. These website terms do not change an agreed scope of work or price.
Service requests and availability
You can contact True Lift by calling or texting 435-900-4557, using an available service-request form or following a Book Online link. Please provide accurate contact details, your city or ZIP code and a description of what your door is doing. Only provide another person’s information if you have permission to do so.
Sending a message or submitting a service request does not confirm an appointment. We need to confirm service availability for your address and discuss the next step. A listed service area does not promise an immediate visit or a particular arrival time.
If your contact details, service needs or availability change, let us know so we can update the request. Please contact us as soon as possible if you need to change or cancel an arranged visit.
Online booking
Book Online takes you to True Lift’s scheduling page on Housecall Pro, a separate service. Your appointment is not confirmed until Housecall Pro shows or sends a confirmation. Review the service, address and appointment details before completing the booking process.
Housecall Pro has its own applicable terms and privacy policy. Follow the instructions and confirmations shown in that system. If the details are unclear or you need help changing a booking, contact True Lift.
Clear pricing and approval
No charge to come out. No after-hours fee. No emergency fee.
You’ll know what it costs before we start. We explain the problem and the available options so you can decide which work to approve. If we find something that changes the price, we stop and re-quote. No hidden fees.
Information on this website helps you understand our services. The repair or installation recommended for your door depends on the condition of the system and the work you approve. These terms do not authorize additional work or an increase to your approved price.
The $39 Lube & Tune offer
Our Lube & Tune offer is $39 for lubrication, tune-up and inspection to help keep your garage door running smoothly. The offer is described on our Tune-ups & Maintenance page.
If the inspection identifies a repair or replacement need, we explain the findings and options. Additional work is quoted for your approval before it starts. Requesting or booking a Lube & Tune does not authorize additional repairs.
Service information and safe use
The descriptions, photos, videos and diagrams on this website explain common garage door problems and the services we offer. They are general information, not a diagnosis of your door or instructions for handling parts under tension. Similar symptoms can have different causes; the door and opener need to be inspected to identify the problem.
If a door is hanging, off-track or appears unsafe, stop using it, keep people and vehicles clear, and contact True Lift to check current availability. Do not rely on an online illustration or symptom description as confirmation that a door is safe to operate.
Calls, texts and privacy
We use the contact details you provide to respond to your request and communicate about service. Tell us your preferred contact method and let us know if it changes. A service inquiry does not automatically enroll you in marketing texts or emails; separate consent is required for marketing communications.
We record business calls. If you do not want to participate in a recorded call, end the call and contact us by text instead. Texts are also retained as communications. Carrier message and data rates may apply. You can ask us to stop texting or change your contact preference by replying or contacting us.
Our Privacy Policy describes how information is handled, including analytics, advertising-related sharing, recorded calls and Housecall Pro customer records. Reading or using this website is not, by itself, consent to marketing messages or a substitute for any consent required by law.
Using the website responsibly
Use this website for lawful purposes and provide truthful information when contacting us. Do not impersonate another person, submit requests without their permission, send spam or malicious files, or use the website to harass or threaten anyone.
Do not attempt to gain unauthorized access to the website or its systems, interfere with their operation, bypass security controls or use automated tools to flood request features. We may restrict abusive use to protect the website and the people who use it. This does not prohibit lawful criticism, reviews or other protected activity.
Website content
Website text, photographs, videos, illustrations, logos and other materials may be protected by intellectual property laws. You may view the website for information about our services and share links to its pages.
Do not reproduce, alter or reuse protected content for commercial purposes without authorization from the appropriate rights holder, except where permitted by law. Third-party names and marks belong to their respective owners. Nothing in these terms limits lawful use of content or your ability to share an honest review of your experience.
Links and third-party services
This website links to third-party services, including Housecall Pro for booking and Google for business information and reviews. Those services operate separately from True Lift and may have their own terms, policies and technical requirements.
We do not control the operation or content of third-party websites. Review the relevant provider’s terms when using its service. A link to another provider does not change True Lift’s responsibility for the work you approve with us.
Website availability and corrections
Website features may occasionally be unavailable because of maintenance, technical problems or service interruptions. If a form or booking link does not work, call or text us to discuss your request. A failed or incomplete online request should not be treated as a confirmed appointment.
We may correct errors or update website information. An update to a page does not change the price or scope of work you have already approved. If you notice conflicting information, please contact us so we can clarify it before you decide.
Questions about your service
If you have a concern about an inquiry, appointment or completed work, contact True Lift with enough detail for us to identify the request and understand the issue. Please do not send payment-card details, passwords or other sensitive information through a general website message.
These website terms do not create additional product or workmanship warranties, and they do not exclude or limit rights or remedies available under applicable law. They do not require arbitration, waive the right to bring a claim, or restrict honest reviews.
Changes to these terms
We may revise these website terms to reflect changes to website features or how requests are handled. We will update the last-updated date on this page. Where additional notice or agreement is required by law, we will provide it.
Changes to these website terms do not retroactively change the work or price you have already approved. For questions about the version that applies to a particular request, contact True Lift.
Questions about these terms?
Let’s talk
it through.
Call or text True Lift Garage Doors at the number below, or visit our Contact page for ways to get in touch.
435-900-4557
For information about personal data, read our Privacy Policy.