Hanging crooked or out of the track.
An uneven door or rollers outside the track need inspection. A cable, roller, track or another part may be involved. Leave it in place; do not push it back into line.
Off-track & unsafe doors · St. George, Utah
Off-track, stuck
or unsafe?
Stop using the door.
Keep people and vehicles clear. Don't force, lift or realign it yourself. Call True Lift and tell us what it's doing.
No charge to come out.No after-hours fee. No emergency fee.
Call to check current availability.
Start with what you can see
You don't need
the part name.
Tell us what changed and where the door stopped. You do not need to approach it, touch a part or test it again.
The same symptom can have different causes. We inspect the whole system before recommending a repair.
What happens nextRecognize the symptomIllustration
Stopped part way. Leave it there.
A door stuck open or trapping a vehicle needs a careful assessment. Do not force it open or closed. Tell us the position of the door and whether a vehicle is trapped when you call.
A cable looks loose or damaged.
Do not touch, pull or try to wind a loose cable. The lifting system may be unstable. Keep clear of the door and tell us what you can see from a safe distance.
The cause matters
More than putting
it back on track.
The door needs to be assessed before it moves again. We look for the reason it came out of line and explain the repair.
Every part we install is new.
We never reuse parts.
Make the work area safe.
We assess the door and secure it as needed before repair work begins.
Find what failed.
We inspect the tracks, rollers, cables and spring system and explain what we find.
Explain the work and price.
You see the practical repair options and approve the work before we start.
Repair, then check operation.
We address the cause, replace the agreed parts and check the door before returning it to use.
A clear price
You'll know what it costs before we start.
If we find something that changes the price, we stop and re-quote.
No hidden fees. No charge to come out.
No after-hours fee. No emergency fee.
Local people. Hands-on work.
The owners
do the work.
13 years of combined field experience. The people in the ads are the people at your door.
Meet Chris and ColinBefore you touch the door
Questions about
an unsafe door.
Tell us what the door is doing.
Call 435-900-4557Do not try to move it, use the opener or push it back into the track. Keep people and vehicles clear and call for help. An unstable door can move or fall unexpectedly.
Leave the door as it is and keep clear of the opening. Tell us a vehicle is trapped when you call, along with what the door is doing. We will discuss current availability; do not try to lift or force it.
Do not pull the opener release on a door that is off-track, hanging or otherwise unstable. Do not attempt to disconnect, adjust or support it yourself. Call and describe the situation.
Call to check current availability and describe the door’s position. We will discuss scheduling with you. An online request does not confirm an arrival time.
No. The options depend on the damage and the condition of the system. We inspect it and explain whether repair or replacement makes sense. Explore new garage doors.
No after-hours fee. No emergency fee. No charge to come out. You’ll know what it costs before we start. If we find something that changes the price, we stop and re-quote.
St. George and the surrounding area
Leave the door.
Make the call.
Tell us what happened, where the door stopped and whether a vehicle is trapped. Call to check current availability.
Planning a non-urgent visit?
Book onlineYour appointment is not confirmed until Housecall Pro shows or sends a confirmation.